• Use Chrome or Firefox
  • Disconnect from VPN
  • If you are in the office, try another network (some offices have robust firewalls that will block video and video chat)
  • If your office has a firewall, have your IT staff make sure that you can access streaming audio / video
  • Clear your web browser history and cache
  • Close any other tabs that may be using a lot of bandwidth
  • If you are at home, make sure you are not also using streaming services like Netflix, etc. that could impact your available bandwidth
  • Check your internet connection
  • Use a hard-wired internet connection if possible
  • If you have to use WIFI, make sure you are close to the WIFI device

Cadmium does have general technical support available for all events via the Technical Support link in the footer, Monday – Friday, 9 am – 9 pm ET

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