CE Grievance Policy
Although ABCT goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the convention staff which require intervention and/or action on the part of the convention staff or an officer of ABCT. This procedural description serves as a guideline for handling such grievances.
All grievances must be filed in writing to ensure a clear explanation of the problem.
If the grievance concerns satisfaction with a CE session the Convention Manager shall determine whether a full or partial refund (either in money or credit for a future CE event) is warranted. If the complainant is not satisfied, their materials will be forwarded to the Coordinator of Convention and Continuing Education Issues for a final decision.
If the grievance concerns a speaker and particular materials presented, the Convention Manager shall bring the issue to the Coordinator of Convention and Continuing Education Issues who may consult with the members of the continuing education issues committees. The Coordinator will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant. For example, a grievance concerning a speaker may be conveyed to that speaker and also to those planning future educational programs.
Records of all grievances, the process of resolving the grievance and the outcome will be kept in the files of the Convention Manager.
A copy of this Grievance Procedure will be available upon request.
If you have a complaint, please contact Stephen R. Crane, Convention Manager, at [email protected] or (212) 646-1890 for assistance.